Technical Services Frequently Asked Questions

Here is a list of some of our user community’s most frequently asked questions about computer technology at UAPB.

EMAIL
How do I access my UAPB E-Mail?
How do I change/reset my Network Password?
INTERNET ACCESS
How do I connect to the Internet on-campus using Wireless (Wi-Fi)?
What causes Wireless interference, and how can I help to prevent it?
MICROSOFT OFFICE 365
Who can have the software | How do I download | more…
SHORETEL VOIP PHONES
How do I place a call | How to end a call | How to place a Conference Call
ShoreTel Call Forwarding
MULTI-FACTOR AUTHENTICATION (MFA)
Get Started | What is MFA? | How does it work? | more…
TRANSACT/UAPB ID
What is Transact | What is myUAPB ID card | How to Add Dollars | Lost/Stolen Card | more…
WORKDAY INFORMATION
Workday Important Information | Workday Login | Workday First Day Info
WORKDAY STUDENT QUICK REFERENCE GUIDE
Workday Student Quick Reference Guides
Use these handy guides to quickly find answers to common questions and learn how to use Workday.
Personal Information Updates
• Change Legal or Preferred Name
Instructions for updating your legal or preferred name.
Watch Video: Change Preferred Name
• Change Personal Information
Instructions for updating your date of birth, marital status, gender, race/ethnicity, citizenship status, and more.
QRG Learning: Change Personal Information
• Change Contact Information
Instructions for updating your home address information.
Watch Video: Change Contact Information
Friends & Family Access
• Add Friends & Family
Instructions for adding friends and family in Workday. Students can grant third-party access to allow them to view certain academic and financial items.
QRG Learning: Add Friends & Family
Course Registration
• Find Class Section
Instructions on how to access the course schedule using the Find Course Section report in Workday.
QRG Learning: Find Class Section
• Register from Saved Schedule
Instructions on how to register for a course from a saved schedule in Workday.
QRG Learning: Register from Saved Schedule
• Register from Academic Plan
Instructions on how to register for courses from your academic plan in Workday.
QRG Learning: Register from Academic Plan
• Preparing for Registration
Instructions on finding the information you need to review before registering for courses in Workday.
QRG Learning: Preparing for Registration
Academic Progress & Schedule
• View Academic Progress
Instructions on how to view your academic progress (degree progress, degree audit, or degree requirements) in Workday.
QRG Learning: View Academic Progress
• View and Print My Class Schedule
Instructions on how to view and print your class schedule in Workday.
QRG Learning: View and Print My Class Schedule